Shipping & Delivery Policy
Shipping & Delivery Policy
TFM Perfumes — Effective Date: January 2024
1. Order Processing
All orders are processed within 1–2 business days (Sunday to Thursday, excluding public holidays in Kuwait) from the time payment is confirmed. Orders placed after 3:00 PM (AST) will begin processing the following business day.
2. Domestic Shipping — Kuwait 🇰🇼
| Service | Estimated Delivery | Notes |
|---|---|---|
| Standard Delivery | 2–5 business days | All governorates covered |
| Express Delivery | 1–2 business days | Available in select areas |
- Delivery covers all 6 governorates: Al Asimah, Hawalli, Farwaniya, Ahmadi, Mubarak Al-Kabeer, and Al Jahra.
- Deliveries are made Saturday to Thursday, 9:00 AM – 9:00 PM.
- A delivery attempt will be made up to 2 times. If unsuccessful, the order will be held at the nearest hub for 3 days before being returned.
3. GCC Shipping 🇸🇦🇦🇪🇶🇦🇧🇭🇴🇲
| Country | Estimated Delivery |
|---|---|
| 🇸🇦 Saudi Arabia | 3–7 business days |
| 🇦🇪 United Arab Emirates | 3–7 business days |
| 🇶🇦 Qatar | 3–7 business days |
| 🇧🇭 Bahrain | 3–7 business days |
| 🇴🇲 Oman | 3–7 business days |
- All GCC shipments are handled via certified international courier partners.
- Customs clearance may add 1–2 additional business days depending on local regulations.
- Duties and import taxes, if applicable, are the responsibility of the customer.
4. International Shipping 🌍
| Country | Estimated Delivery |
|---|---|
| 🇯🇴 Jordan | 5–10 business days |
| 🇪🇬 Egypt | 7–14 business days |
| 🇬🇧 United Kingdom | 7–14 business days |
| 🇺🇸 United States | 10–18 business days |
| 🇩🇪 Germany | 7–14 business days |
| 🇳🇱 Netherlands | 7–14 business days |
| 🇧🇪 Belgium | 7–14 business days |
| 🇬🇷 Greece | 7–14 business days |
| 🇦🇹 Austria | 7–14 business days |
| 🇸🇬 Singapore | 10–18 business days |
| All other countries | Contact us before ordering |
- International shipments may be subject to customs inspections, local import duties, and taxes.
- These fees are not included in the order total and are the sole responsibility of the customer.
- TFM Perfumes is not responsible for delays caused by customs authorities.
5. Shipment Tracking
- A tracking number will be sent to your email or phone number once your order has been dispatched.
- You can track your shipment directly through our carrier's website using the provided tracking number.
6. Order Cancellation Policy
- Orders may be cancelled within 24 hours of placement only, provided the order has not yet been dispatched.
- After 24 hours, or once an order has been dispatched, cancellations will not be accepted under any circumstances.
- To request a cancellation within the eligible window, contact us immediately.
7. Damaged or Lost Shipments
- If your order arrives damaged, you must report it within 48 hours of delivery with photographic evidence.
- For lost shipments, please allow the full estimated delivery window to pass before filing a claim.
- TFM Perfumes will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
8. Contact Us
For shipping inquiries, contact our logistics team: care@tfmperfumes.com
🕐 Sunday – Thursday | 9:00 AM – 6:00 PM (AST)